Tilney strives to build strong, long-term relationships with its clients, based on professionalism, service and trust. We are committed to ensuring that we have the best possible controls, policies and processes to protect our clients' interests.
Tilney is committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority's complaint handling rules and guidance. If our clients have cause to complain, it will be dealt with by a dedicated team focused on ensuring that clients are treated fairly during the process. Please see our complaints handling procedure for more detail.
If our clients are not satisfied with the outcome of their complaint, they will have the right to refer it to the Financial Ombudsman Service, free of charge, at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website www.financial-ombudsman.org.uk.